Selecting the right company to clean your carpet can be a bit tricky, especially if you are hiring a service for the first time. There are so many factors to consider when looking for a carpet cleaner Toronto. Professionalism, services included, and price play an important role and can help you pick the best person for this job.
You must understand that this search goes beyond conducting a random internet search or opening a phone book. Carpets are one of the best assets your home has, that’s why you want to hire a professional service, and we will show you how.
What products are they using?
Harsh chemicals can make your carpet look clean for a while, but at the same time, they could be hazardous for your pets or family. That’s why you should ask carpet cleaner companies whether they are safe for kids and pets.
You should know that chemicals aren’t the only problem here. You need to ask if they will be using detergent or soap to clean your carpet as well. If their answer is yes, ask them how they plan to remove soap residue.
If they fail to remove detergent entirely, you may end up with crunchy carpet, or even worse, a carpet that’s attracting dirt.
What cleaning tools do they use?
A couple of tools can be great for carpet cleaning, and they aren’t made in the same way. For example, you can use a steam cleaner if you can extract residue and water completely. However, this is quite hard to achieve, and you will be left with flooded carpets that take days to dry. This will also leave residue behind, and no one wants that.
Dry cleaner is another tool. However, dry cleaner as well requires a pre-spray which will also make your carpet wet. Then you will need to apply a buffet pat to buff the stains, and it’s a mess, one way or another.
The best carpet cleaning tool is the extraction wand. In most cases, leading manufacturers don’t approve dry carpet cleaning methods because it may void your warranty. That’s why, hot extraction wand is the most suitable option since it runs water through carpet fibers and sucks it out quickly, so you won’t end up with flooded carpets.
However, this isn’t the only tool carpet cleaning companies use. Many reputable businesses tend to invest a lot of money into high-quality equipment because this is one of the best ways to attract new customers.
What’s their customer support like?
This might seem strange, but one phone call can tell you a lot about the cleaning service. When their representative answers the phone call, are they professional and polite or you just got a hello? Keep in mind that this doesn’t immediately make their service terrible, but they might not be as professional as they claim to be.
Whatever the case may be, ask some questions about your needs and see whether they are excited to help you out or simply bothered by your questions. If you feel strange about this company, move on to the next one.
You want to ensure that you are getting carpets cleaned by someone who will genuinely listen to your concerns and get the job done.
What do customers have to say about them?
Pay special attention to reviews because a lot of them can be faked. On the other hand, it’s quite tough to make up many reviews about a reputable business. That’s why the best thing would be to compare reviews. For example, check their Facebook, Yelp, and Google page.
Don’t only focus on star rating but read reviews as well. If you notice something suspicious, see what customers liked or disliked about a particular service. Reviews are the easiest and fastest way to get some insight into the quality carpet cleaner.
Do they have some certification?
It’s great when customers speak highly of a carpet cleaner, but it’s even better when an independent lab tests their features. In most cases, they test anything carpet-related, from their service to an actual carpet material. If the company has a seal of approval, you have nothing to worry about.